It's interesting how Donald talked about users blaming themselves when technology is not work. I have to disagree in that, I think it all depends in the work atmosphere and culture. In the place where I work in, users often blame the IT folks when technology fails. I am so used to hearing co-workers say, "Why can't the IT folks make this software easier to understand?" I think that question is misdirected. It is the flaw of the software. Well simple right? Just change to another software vendor. I wish it was that simple.
Even for me, when a technology fails on me, I don't blame myself, I usually blame the design. Am I the only one that sees it that way? I don't think so, I would like some feedback if anyone reads this. Thanks!
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